Privacy policy

Privacy Policy for Avora Bath

1. Information We Collect
When you visit the Avora Bath website or make a purchase, we automatically collect certain information about your device, including data about your web browser, IP address, and time zone. When you make a purchase, we collect your name, billing address, shipping address, payment information, email address, and phone number.
2. How We Use Your Information
We use the order information we collect generally to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing invoices or order confirmations). Additionally, we use this information to communicate with you and screen our orders for potential risk or fraud.
3. Sharing Your Personal Information
We share your personal information with third parties to help us use it as described above. For example, we use e-commerce platforms and payment processors to power our online store. We may also share your information to comply with applicable laws and regulations, to respond to a subpoena, or to otherwise protect our rights.
Shipping Policy (Walk-In Tubs & Showers)
1. Processing and Freight
Due to the size and weight of our walk-in bathtubs and acrylic shower systems, these items are shipped via Less-Than-Truckload (LTL) freight. Orders typically require a processing time of 3 to 5 business days before leaving our warehouse facilities.
2. Delivery Appointments
Once your order arrives at the local terminal, the freight carrier will contact you directly at the phone number provided at checkout to schedule a delivery appointment. An adult must be present to inspect the delivery and sign for the shipment.
3. Receiving and Inspection
Please inspect your shipment thoroughly before signing the delivery receipt. If you notice any visible damage to the packaging, you must note "DAMAGED" on the driver's delivery receipt. If the product itself is severely damaged, refuse the shipment and contact our support team immediately. Failure to note damage upon delivery may void replacement eligibility.